After you send us a special request, we will send you a quoted offer of the project within 24 hours. You can choose to accept or deny the offer. If you accept, you will complete the payment process. As soon as the payment is confirmed, you will receive confirmation of the order. The 96 hour guaranteed turnaround time begins from the moment you receive your order confirmation.

Yes! Contact us here, explain your project, and we will get back to you with what we think will best suit your needs.

Absolutely! Contact us here, give us a description of your project, and let us know you’d like to have a phone conversation. We will determine a time for the call together and continue from there. We love discussing our projects over the phone, as we like to get a better idea of who you are and what exactly you need.

All of our jobs are non-refundable. If you’re unhappy with the work we provide, we will revise it until it suits your needs.

For transcriptions and reductions, you can get an automatic quote from our Quote Request form. With that instant quote, you can order your job immediately. If you have an arrangement or engraving request, or if you’d like to chat before ordering, you can get in touch with us here. We will get back to you within 24 hours to confirm your order and quote you a price. After we send you the quote, you can choose to accept or deny the offer. After you accept the offer and confirm your payment, we will begin working on your project.